FAQ

Our pieces are made of 18k gold plated and solid gold , with high quality finishes that guarantee shine and durability.

No. Thanks to the quality of the materials, our jewelry maintains its color and shine with proper care.

Yes, all of our jewelry is guaranteed authentic and durable . If you have any issues, our customer service team will be happy to help.

Yes, we offer cash on delivery at your doorstep, as well as credit cards, transfers, and Mercado Pago.

You can contact us via WhatsApp, social media, or the contact form on our website . We'll be happy to help.

The estimated time is 1 to 3 business days in major cities and up to 7 business days in other destinations .

Yes, we ship nationwide using certified carriers, with coverage in most cities in Colombia.

We have a clear and simple exchange and return policy . If your product doesn't meet your expectations, you can request an exchange or refund within the established timeframe.

Yes, we offer special prices and conditions for wholesale purchases. Write to us and we'll provide you with all the information.

At Evelisse Jewels we not only work with 18k gold plated , we also offer jewelry in 925 Gold Silver , gold plated silver and solid gold in selected references .

925 Gold Silver is a precious metal alloy made up of 95% silver, considered the purest form of jewelry. It's hypoallergenic and can be easily cleaned to restore its natural shine. Additionally, some of our designs feature an exclusive gold plating , which gives the piece a golden hue very similar to 18k gold.

All our jewelry includes a guarantee of quality and authenticity , so you can buy with complete confidence.