Question 1

Is the jewelry solid or gold plated?

Accepted Answer

Our pieces are made of 18k gold plated and solid gold , with high quality finishes that guarantee shine and durability.

Question 2

Does jewelry darken or lose color?

Accepted Answer

No. Thanks to the quality of the materials, our jewelry maintains its color and shine with proper care.

Question 3

Do you offer a warranty on your products?

Accepted Answer

Yes, all of our jewelry is guaranteed authentic and durable . If you have any issues, our customer service team will be happy to help.

Question 4

Can I pay on delivery?

Accepted Answer

Yes, we offer cash on delivery at your doorstep, as well as credit cards, transfers, and Mercado Pago.

Question 5

How can I contact Evelisse Jewels?

Accepted Answer

You can contact us via WhatsApp, social media, or the contact form on our website . We'll be happy to help.

Question 6

What is the delivery time?

Accepted Answer

The estimated time is 1 to 3 business days in major cities and up to 7 business days in other destinations .

Question 7

Do you ship nationwide?

Accepted Answer

Yes, we ship nationwide using certified carriers, with coverage in most cities in Colombia.

Question 8

What if I'm not satisfied with my purchase?

Accepted Answer

We have a clear and simple exchange and return policy . If your product doesn't meet your expectations, you can request an exchange or refund within the established timeframe.

Question 9

Do you sell wholesale?

Accepted Answer

Yes, we offer special prices and conditions for wholesale purchases. Write to us and we'll provide you with all the information.

Question 10

Do you only sell gold-plated jewelry?

Accepted Answer

At Evelisse Jewels we not only work with 18k gold plated , we also offer jewelry in 925 Gold Silver , gold plated silver and solid gold in selected references .
925 Gold Silver is a precious metal alloy made up of 95% silver, considered the purest form of jewelry. It's hypoallergenic and can be easily cleaned to restore its natural shine. Additionally, some of our designs feature an exclusive gold plating , which gives the piece a golden hue very similar to 18k gold.
All our jewelry includes a guarantee of quality and authenticity , so you can buy with complete confidence.

Question 11

¿Las esmeraldas vienen con certificación?

Accepted Answer

Sí. Cada esmeralda utilizada en nuestras joyas cuenta con certificación de autenticidad, que garantiza su origen, naturalidad y calidad.

Question 12

¿Las joyas con esmeralda son en oro macizo 18K?

Accepted Answer

Sí. Nuestras joyas de alta joyería con esmeralda están montadas en oro macizo 18K, garantizando durabilidad, calidad y valor real.

Question 13

¿Qué otros materiales trabajan en Evelisse Jewels?

Accepted Answer

Además de joyas con esmeralda, trabajamos con:

• Oro macizo 18K / Oro italiano 18K
 • Plata 925
 • Plata 950
 • Oro laminado 18K con Garantía de por vida

Question 14

¿Puedo mandar a hacer una joya personalizada?

Accepted Answer

Sí. Realizamos joyas personalizadas en Colombia, adaptadas a tu idea, presupuesto y diseño, utilizando oro 18K, plata fina y esmeraldas colombianas naturales.

Question 15

¿Dónde está ubicada Evelisse Jewels?

Accepted Answer

Evelisse Jewels es una joyería en Colombia, con atención nacional y envíos a todo el país.

📍 Contacto oficial de Evelisse Jewels

📱 WhatsApp / Teléfono: 322 702 8471(wa.me/573227028471) (wa.me/573227028471)
 📧 Correo electrónico: info@evelissejewels.co()m 
 🕐 Horario de atención: Lunes a sábado, 7:00 am – 8:00 pm

📱 Redes sociales

📸 Instagram: @(https://www.instagram.com/evelisse_jewels/)evelisse_jewels(https://www.instagram.com/evelisse_jewels/) (https://www.instagram.com/evelisse_jewels/)
 👍 Facebook: Evelisse Jewel(https://www.facebook.com/profile.php?id=61580997992625)s

(Aqui puedes ver las colecciones, promociones, nuevos lanzamientos y atención al cliente.)

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